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A Frost & Sullivan report finds while the recession rocked the telephony industry, mergers and aggressive customer programs have resulted in a strong recovery.
Telephony suffered along with all IT equipment sales during the recession, but the renewed interest in unified communications and travel reduction is fueling a solid recovery. eWeek reports:
The world enterprise telephony platform and endpoint market is estimated to have shipped 37.3 million enterprise telephony lines, 12.6 million units of Internet protocol (IP) desktop phones, and 12 million IP desktop communication clients in 2009, according to a report from research firm Frost & Sullivan. The report noted that although 2009 was a “very challenging year”, it was also characterized by what the firm termed “landmark events” that company analysts predicted would have a long-term effect on both technology evolution and competitive dynamics.
However, the 2009 economic turmoil caused the sales of almost all major enterprise telephony vendors to decline at double-digit rates, the report found, and also speeded the collapse of the former telecommunications giant Nortel Networks. Despite market challenges, the report found the overall market earned revenues of $7.77 billion in 2009. "The fall of Nortel signaled the end of an era and set alarm bells ringing for telephony providers," said Frost & Sullivan industry analyst Alaa Saayed. "It was clear that change was imminent, and that new entrants and more dynamic business models would question the viability of established paradigms."
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